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Senior Contributor
Noah_Bodie
Posts: 4,635
Registered: ‎03-11-2007
0

Debt collector in Des Moines fired for abusive calls

I daresay the CA fired Saiz to show they have procedures and policies. He was promoted for doing his job well, and to heck with the law, then gets sacrified by the CA because he did his job in a way the CA wanted but would not admit publicly they wanted.
 
 
The CBE Group says the former supervisor violated the Fair Debt Collection Practices Act when calling debtors.

By CLARK KAUFFMAN
REGISTER STAFF WRITER
July 1, 2007
 
A Des Moines bill collector who insulted and belittled people while demanding payments for their creditors has been fired.
 
Justin Saiz, 29, was a supervisor in the debt collection department of the CBE Group, a company that helps corporate clients, such as credit card companies, collect money from borrowers.
 
Saiz worked for the company from January 2005 through April of this year when he was fired for violating the federal consumer protection law known as the Fair Debt Collection Practices Act.
 
According to testimony at a recent public hearing dealing with Saiz's request for unemployment benefits, his bosses had frequently asked him about his tactics in attempting to collect payments though telephone calls made to people owing money.
 
After receiving a complaint about one call handled by Saiz, a company official listened to tapes of some of Saiz's other calls.
 
At the recent benefits hearing, Ken Braddock, senior director of operations for CBE Group, said the tapes documented several tactics that violated company policy and federal law:
 
- Saiz told a man who owed a creditor $1,804, "You are not a wealthy man ... You are screwed with this $1,804."
 
- At one point, Saiz began mocking the man, saying, "You sound like Goofy: yucka, yucka, yucka." Saiz then told the man to "stop flapping your gums."
 
- During another call, Saiz told the debtor, "All bets are off ... It's our way or no way ... You get it?"
 
- Saiz instructed one man to go get a pen and paper to write down some information. The man complied, and Saiz then said: "All right, listen very, very carefully. I need you to pay attention here." Saiz paused, shouted "Get off my phone, debtor," and slammed down the phone.
 
Saiz admitted to the conduct cited by Braddock, but he testified that such behavior had always been tolerated, if not encouraged, by managers who wanted him to "stir things up."
 
He claimed his "naturally aggressive nature" was responsible for his promotion to a supervisory position with CBE Group, where he handled some of the more difficult accounts.
 
He testified that the company received "countless - 20, 50 or 100" - complaints that he had harassed, pressured or belittled debtors he had called.
 
Those complaints, he said, resulted in discussions with his superiors but no instructions to modify his behavior.
 
"I imagine that I received numerous, numerous, numerous complaint entries against me," he testified at the recent hearing.
 
"No action has been taken against me to imply that I'm doing the wrong thing."
 
Saiz said managers were aware of his actions as he often stood up in the call center and spoke loudly to debtors when he was on the phone.
 
When asked about the man he hung up on, Saiz described his actions as a "psychological tactic" intended to show that he was controlling the conversation.
 
Braddock testified that Saiz's actions damaged the company's reputation and that of its clients.
 
Administrative Law Judge Bonny Hendricksmeyer ruled in favor of the CBE Group, saying she disagreed with Saiz's contention that his conduct was normal and appropriate. She denied Saiz's request for unemployment benefits.
 
"He was demeaning and condescending - mocking and ridiculing the individual on the phone with him," Hendricksmeyer ruled.
 
"This is not acceptable conduct."
 
Saiz, who recently obtained an unlisted telephone number, could not be reached for comment.
Moderator Emeritus
Tuscani
Posts: 6,182
Registered: ‎03-29-2007
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Re: Debt collector in Des Moines fired for abusive calls

Common situation here.. too bad not all are always fired.
Established Contributor
dog
Posts: 560
Registered: ‎05-03-2007
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Re: Debt collector in Des Moines fired for abusive calls

i am sure this guy was just the sacrificial lamb, as he, himself, basically alleges....
Frequent Contributor
jaguls66
Posts: 356
Registered: ‎06-06-2007
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Re: Debt collector in Des Moines fired for abusive calls

why do people stay on the phone with idiots like that. I have had a few that started to get aggressive/angry/abusive/superior.

"CLICK"

they call back, try again "CLICK"
Established Contributor
dog
Posts: 560
Registered: ‎05-03-2007
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Re: Debt collector in Des Moines fired for abusive calls

i have posted some of my tactics before. i never put up with their crap, in fact, i usually got the best of them one way or another.  i would never stay on the phone with someone carrying on like they do.
Established Contributor
trinigal
Posts: 578
Registered: ‎06-18-2007
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Re: Debt collector in Des Moines fired for abusive calls



dog wrote:
i have posted some of my tactics before. i never put up with their crap, in fact, i usually got the best of them one way or another.  i would never stay on the phone with someone carrying on like they do.



Where did u post them dog?  I'd love to read about some of your tactics.
As you guys can guess, I'm bored at work and keeping myself entertained on here.  I could do work, but.......why?!
 
I did have to deal with a nasty collections person once, a man, he was awful. So...."CLICK!!"
Senior Contributor
Noah_Bodie
Posts: 4,635
Registered: ‎03-11-2007
0

Re: Debt collector in Des Moines fired for abusive calls



dog wrote:
i am sure this guy was just the sacrificial lamb, as he, himself, basically alleges....


Spot on assessment, dog.
Established Contributor
TexMontana
Posts: 678
Registered: ‎05-29-2007
0

Re: Debt collector in Des Moines fired for abusive calls

Hmmmm.... I think this guy called me! Or maybe there's one other jerk out there.
" I like to live as a poor man, with a lot of money." - Pablo Picasso (who was a jerk.)
New Visitor
flutterbydm
Posts: 1
Registered: ‎07-03-2007
0

Re: Debt collector in Des Moines fired for abusive calls

who are you to say why a ca did something? what makes you the judge and jury? sacrificial lamb? what kind of crap is that? I have been in the collection industry for 14 years and have seen numerous collectors fired for their OWN actions. that makes them idiots not lams.

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