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Email to Cancel Credit Check Total

New Contributor

Email to Cancel Credit Check Total

After signing up for CCT, I saw a few topics hear about the difficulty of canceling it by calling their 800 number. Does anyone know the email address for the cancellation request? I don't think help@ creditchecktotal.com will do the trick.

Thanks in advance.
Message 1 of 6
5 REPLIES
Frequent Contributor

Re: Email to Cancel Credit Check Total

That is the correct address

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Message 2 of 6
Super Contributor

Re: Email to Cancel Credit Check Total


kshurika wrote:
After signing up for CCT, I saw a few topics hear about the difficulty of canceling it by calling their 800 number. Does anyone know the email address for the cancellation request? I don't think help@ creditchecktotal.com will do the trick.

Thanks in advance.

That is the correct email address.  Similarly to how they get backed up with phone calls, they presumably get backed up with emails as well, as I've gone several days without getting a response in the past.  It doesn't bother me, though, as the original email you send them is time-stamped.  So, even if your 7 days passes before they get to your email and even if they charge you for a full month membership, once they get to your email they will have no problem refunding your CC.  A best practice to avoid this though is to use a pre-paid card or gift card that has < $25 balance on it.  I have one that I just for JUST CCT $1 trials. It's got like $19 left on it, which is good for another 18 trials.  If they try to bill you a full month, which is $27 or $28, it will decline as you won't have sufficient funds on the card.

Message 3 of 6
New Contributor

Re: Email to Cancel Credit Check Total


BrutalBodyShots wrote:

kshurika wrote:
After signing up for CCT, I saw a few topics hear about the difficulty of canceling it by calling their 800 number. Does anyone know the email address for the cancellation request? I don't think help@ creditchecktotal.com will do the trick.

Thanks in advance.

That is the correct email address.  Similarly to how they get backed up with phone calls, they presumably get backed up with emails as well, as I've gone several days without getting a response in the past.  It doesn't bother me, though, as the original email you send them is time-stamped.  So, even if your 7 days passes before they get to your email and even if they charge you for a full month membership, once they get to your email they will have no problem refunding your CC.  A best practice to avoid this though is to use a pre-paid card or gift card that has < $25 balance on it.  I have one that I just for JUST CCT $1 trials. It's got like $19 left on it, which is good for another 18 trials.  If they try to bill you a full month, which is $27 or $28, it will decline as you won't have sufficient funds on the card.


REALLY great idea. I'll be doing this today! I've been on hold with them for 39 minutes now...

Message 4 of 6
Established Member

Re: Email to Cancel Credit Check Total


kshurika wrote:
After signing up for CCT, I saw a few topics hear about the difficulty of canceling it by calling their 800 number. Does anyone know the email address for the cancellation request? I don't think help@ creditchecktotal.com will do the trick.

Thanks in advance.

I think the best thing to do is to call and hold until you get a response (which can be around 2 hr, but if you call early in the morning you might get an answer in about 40 min). When I finally got to talk to them I asked about their email and they said they are getting so many emails that sometimes they might miss someones request of cancellation. But it defenitely worth sending an email in case on disputing monthly charges.

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Message 5 of 6
Super Contributor

Re: Email to Cancel Credit Check Total

Those are some crazy wait times that people have been quoting.  45 mintes, 90 minutes, 120+ minutes?  The other day I waited on hold for S&Gs just to see how long it would take and it was 22 minutes, which wasn't terrible.

Message 6 of 6