I just got off the phone with them.
Let's see, I called a number for Maxine Sweet from a previous post, however, she was of little help.
She did tell me to call the 800 number and ask for agent, or press 0 to speak with someone. She was also going to have someone call me, they never did.
But I was able to FINALLY get my account into the disputed status!
The number I used 1-800-493-1058