This is so absurd.
I spent 30 minutes speaking to the hospital, only to be nicely redirected to another CA. That CA directed me to an NCO number where the representative couldn't find my file or any record of me.
They told me to call the NCO corporate office where 1st) I got disconnected after 30 minutes of music, 2) Called right back and spoke with someone who put me back in the queue 3) Spoke to someone else who put me on hold again before hanging up on me! Going to try again =)
I'm sure this is a common occurrence, but I should do a DV?