Here's another question: I sent a GW letter to Applied bank. Last week, I received a reponse in the mail saying they would need me to send a copy of my credit report, SSN, etc. to further investigate. Any advice on how I should respond?
Don't respond. It is a standard response and they are trying to get you to jump through hoops for nothing. DW has a similar issue with Applied and got the same letter. Also, someone responded here iwth a similar letter and they sent everything as requested and that got nowhere. I'd compile a list of addresses including contact names like corp. officers, etc. and start sending 2-3/mo every 30 days or so.
You're not out of luck. I'd send over and over and over again. Try different addresses and float the letters to specific people (e.g. VPs, CEOs, etc.).