05-05-2008 07:05 AM
05-05-2008 08:13 AM
While combing through my credit reports looking for more things to dispute/remove etc... I discovered that our HELOC (through HSBC) is not reporting the same for DH and myself. In fact, the last time they updated my report was JULY 07. For DH, the last update was January 08. So our balances are nearly $30,000 off.
I tried to dispute through CRAs (balance incorrect) but was told it was verified. That verification was from when I disputed the balance (same problem) back in July.
Next, I contacted HSBC and was told the only way to have this addressed was to fax a letter (no snail mail or telephone number) to their Credit Report Dispute Dept. I did this on April 18th. I confirmed they had received the fax and was told that it would be handled within 10 days.
I have diligently checked my TrueCredit Report each day and still no update. HSBC is taking their sweet time. I can guarantee if I was 1 day past 30 days they would update immediately.
Has anybody had the same problem with HSBC?
02-18-2013 10:38 AM
02-18-2013 07:21 PM
A bit of clarification on filing a direct dispute with the OC.
Disputes sent directly to the furnisher of the information are handled under FCRA 623(a)(8) and the implementing regs at 16 CFR 660.4.
The consumer has the option to file a dispute under either the CRA process or directly with the furnisher.
You do not have to first dispute with the CRA to file a direct dispute. In fact, just the opposite is the case. Once having filed a dispute through a CRA, a furnisher can dismiss any direct dispute without any investigation as being substantially the same as a prior dispute. 16 CFR 660.4(f)(ii). One issue, one requirement for the furnishr to investigate the disputed information.
They may still investigate and respond, so I recommend sending a direct dispute, but they can dismiss it if they so choose.
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.