Years ago(about 10 years ago) I applied for a verizon phone online. I changed my mind when it had already been processed and shipped. When the phone arrived I refused it therefore sending it directly back to verizon. Still I am having issues with getting it removed off of my report. It is reporting as a delinquent account. When I called verizon to request letters and it's removal the reps repeated the same old line, "the account is ok and we will send a letter stating so." I still have the letter but it is still on my equifax report.