@Anonymous wrote:
The card is an Ebay Mastercard and I get my statements on the 12th of every month. But wow, I had no idea about having to update it myself. The credit report date is 07/05. I just clicked on update for the first time and it said that I had already updated. There was only one change. My american express card was reporting a $0 balance and then finally the other day it changed to $170 but I've had more than that on there for a long time but it only said $170. So, does this mean that I'll have to wait until 08/05 for my ebay card to update the balance? And I'll have to click on update report every month right? Thanks for all your help with this!
You can click on it every 24 hours + 1 minute.
For others with the same question (believe me, you're not the first), pull up your current report and look on the right, under "Related Items." You'll see a link to update your report there. You have to jump through some hoops, but click and enter things, and it will update for you.
The more stuff you have on your reports, the longer it takes. You get to watch the 5 blinking circles, which is fun the first half dozen times or so.
edit to add: for the first time ever, in the 9 months or so that I've had TC, it got hung up on me last week. It kept saying that I had updated within the last 24 hours, even though the report was dated several days before. I called CS, got a great CSR (yes! really!), no language problems; she had me go through it again and tell her exactly what it said, and told me that it should be resolved within 12 hours. And it was.
Message Edited by haulingthescoreup on 07-26-2008 09:29 PM