I am not a big fan of the CRA's or debt in general because of the YEARS I have spent battling these agencies.
Every 30 days (for 4 years now) I submit a dispute regarding 3 trade line listings. In two cases I have letters fro mthe originating creditor stating the account doesn't belong to me and they can't even find my social in their systems.
In the final issue, I have a letter from the originating creditor instructing the CRA's to update the trade line as paid never late. There was pre-arranged agreement with the firm and some extenuating circumstances. The creditor has no problem and has placed it in writing removing the "late payments".
Trans Union sends the same response back claiming to have validated the listings as accurate and refer me back to the originating creditor to get a letter in writing from them. No one at Trans Union can tell me what additional information is required to have these issues corrected.
There is more to this 4 year saga but this is the gist of it. Phone calls do not work. Trans Union reps are sympathetic but allege they are unable to make any changes because my profile has been permanently labeled as a "troublemaker" because of the number of complaints I filed on the same issue and they essentially said there is no way to have inaccurate information removed without legal action.
The problem with that is that a lawyer wants quite a large retainer to even take them on.