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Lexis Nexis (trouble understanding)

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iv
Valued Contributor

Re: Lexis Nexis (trouble understanding)


@Revelate wrote:

Well it's not like they have a monopoly on that.

Equifax didn't update my current address;  OK, no problem, simple dispute and upload my mortgage statement, off we go.

Post dispute they did some crazy meld of the two addresses together.  Now on round two of filing a dispute.


Wow, that sounds familiar!

 

We moved over a year ago, and while EX/TU properly updated our current address almost immediately, EQ... didn't.

 

They managed to list the new current address as "previous", and keep the old address as "current".

 

So, finally got around to calling them last month - they could see both addresses, and the "first reported" dates on each made things fairly obvious... but they still needed copies of various proofs-of-address faxed. Fine.

 

About a month later, I go to check the mail at the old address (still own it, thankfully) - and they had sent a letter there, "resolving" the address dispute by claiming that they confirmed the "current" (actually old) address was correct, and "helpfully" deleting the "previous" (actually current) address.

 

Gah!

 

I haven't yet called them back and escalated to the US team...  almost tempted to have the CFPB slap them instead (the faxed proofs included a letter clearly stating the dispute - and their only reponse was sent to the "disputed" address...)

 

EQ8:850 TU8:850 EX8:850
EQ9:847 TU9:847 EX9:839
EQ5:797 TU4:807 EX2:813 - 2021-06-06
Message 21 of 22
iv
Valued Contributor

Re: Lexis Nexis (trouble understanding)


@EmmaGolden wrote:

From the LexisNexis website:

 

 

Please note that LexisNexis Risk Solutions is not a credit bureau and does not maintain a database of credit information. We do not have the ability to add a security freeze to your credit file.

 

Then refers you to the big 3 CRA's

 

No control of our own information Smiley Sad


LN is, of course, a CRA as defined by the FCRA.

 

And they know it: https://personalreports.lexisnexis.com/fcra_consumer.jsp

 

And the top of the page you quote from acknowledges the right to freeze your LN file: https://personalreports.lexisnexis.com/freeze.jsp

"As a consumer, and depending on the state of your residency, you may be able to request that a security freeze be placed on certain data that LexisNexis® Risk Solutions maintains about you, including some or all of the following: C.L.U.E. reports, Current Carrier reports, and Riskview reports."

"Any security freeze that you request will apply to only those applicable information products that are created and maintained by LexisNexis Risk Solutions."

"To add a security freeze to your credit file, you must contact the individual credit reporting agencies."

 

The reference you are quoting refers to the CRA data they pull from a bureau and deliver to an insurer along with the LN Auto or Home score.  Yes, they pass along that data, and scores based on it.  But they correctly assert that they do not maintain the credit database they are accessing, and that they cannot freeze those records, only the data they directly control.

 

What's perhaps not obvious here, is that unlike the "big 3", or most of the second-string CRAs, LN doesn't actually collect and maintain data on your credit tradelines.  Insurance claim data, yes.  Public records, yes.  Loan or credit card data? No.  When they need that data for a report/score, they go get a copy of your credit report (usually from Equifax), just like any lender or monitoring service would.

EQ8:850 TU8:850 EX8:850
EQ9:847 TU9:847 EX9:839
EQ5:797 TU4:807 EX2:813 - 2021-06-06
Message 22 of 22
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