yes........and yes.
It does take Macys 2-3 months to reply to a GW request. What happens is that the lates are deleted and about 2-3 weeks later you get a letter from Macys basically saying they will instruct the CRA to delete the lates - even though it's already been done.
They are a tad behind the curve - but they will work with you.
They deleted (2) 30-day lates for me back in 2003.
New York Yankees - 2009 World Series Champions. 27... and counting.....