Message from Citibank regarding updated Fico Score (and authorize user)

[gwizdak24]

I was curious as to why the fico score which should be monthly was last updated Dec 23rd.  Also I wanted to know if I added an authorize user if it would report to their credit report.

I must say, Citibank responds to any of my messages by the next day.

This is the response I recieved. 

Dear Valued Customer,

We update your FICO Score every month on the website. However, the most recent update that is reported to us by Equifax is not available for us to display on the website until the end of the following month. In other words, we estimate that you will see a refreshed score near the end of February.

The FICO® Credit Score is only available to the primary cardmember. We do not have FICO Scores for authorized users.

We do report any authorized users on accounts to the credit bureaus.

We hope this information is helpful.

Thank you for using our website.

[AzaleaB]

Thanks for the info. I was curious about this.

[Anonymous]

Appreciate the updated info!

[TheGardner]

Thanks for the update, helps answer some of our questions. Hopefully they pull fairly close to the release date.

[Anonymous]

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@gwizdak24 wrote:

I was curious as to why the fico score which should be monthly was last updated Dec 23rd.  Also I wanted to know if I added an authorize user if it would report to their credit report.

I must say, Citibank responds to any of my messages by the next day.

This is the response I recieved. 

Dear Valued Customer,

We update your FICO Score every month on the website. However, the most recent update that is reported to us by Equifax is not available for us to display on the website until the end of the following month. In other words, we estimate that you will see a refreshed score near the end of February.

The FICO® Credit Score is only available to the primary cardmember. We do not have FICO Scores for authorized users.

We do report any authorized users on accounts to the credit bureaus.

We hope this information is helpful.

Thank you for using our website.

---

So if I'm understanding that correctly, that means that at the end of February we'll get a score that is based on data Citi received on or around January 23rd. I was already disappointed by the fact that it's a Bankcard score instead of a classic score, but now they're saying every score refresh they provide will be based on data that's a month old? 

Apparently FICO really didn't want to hurt their little revenue stream from myFICO or Citi wasn't willing to pay very much for this "perk" to provide its cardholders.

[Anonymous]

My score updated for the 2nd time. Up 5 points as of 01/27/2015.

[Runitup]

Hey, lookie here.  Mine was just updated, like now and it shows as of 1-27-15.  My statemet just cut on the 3rd.  Up 38 points baby.

[bdhu2001]

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@Anonymous wrote:

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@gwizdak24 wrote:

I was curious as to why the fico score which should be monthly was last updated Dec 23rd.  Also I wanted to know if I added an authorize user if it would report to their credit report.

I must say, Citibank responds to any of my messages by the next day.

This is the response I recieved. 

Dear Valued Customer,

We update your FICO Score every month on the website. However, the most recent update that is reported to us by Equifax is not available for us to display on the website until the end of the following month. In other words, we estimate that you will see a refreshed score near the end of February.

The FICO® Credit Score is only available to the primary cardmember. We do not have FICO Scores for authorized users.

We do report any authorized users on accounts to the credit bureaus.

We hope this information is helpful.

Thank you for using our website.

---

So if I'm understanding that correctly, that means that at the end of February we'll get a score that is based on data Citi received on or around January 23rd. I was already disappointed by the fact that it's a Bankcard score instead of a classic score, but now they're saying every score refresh they provide will be based on data that's a month old? 

Apparently FICO really didn't want to hurt their little revenue stream from myFICO or Citi wasn't willing to pay very much for this "perk" to provide its cardholders.

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Be reasonable.  It's unlikely that CitiBank is constantly FICO score monitoring every single account daily.  In addition, it would be cost prohibitive and cost too many man hours to constantly update your FICO score on their website.

Right now you have to pay every month for a new score to myFICO it's a service you're paying for and they're in the business of passing through FICO scores. Your credit card company is not. Just be happy that the Consumer Financial Protection Bureau has convinced them to release information.

[Anonymous]

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@bdhu2001 wrote:

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@Anonymous wrote:

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@gwizdak24 wrote:

I was curious as to why the fico score which should be monthly was last updated Dec 23rd.  Also I wanted to know if I added an authorize user if it would report to their credit report.

I must say, Citibank responds to any of my messages by the next day.

This is the response I recieved. 

Dear Valued Customer,

We update your FICO Score every month on the website. However, the most recent update that is reported to us by Equifax is not available for us to display on the website until the end of the following month. In other words, we estimate that you will see a refreshed score near the end of February.

The FICO® Credit Score is only available to the primary cardmember. We do not have FICO Scores for authorized users.

We do report any authorized users on accounts to the credit bureaus.

We hope this information is helpful.

Thank you for using our website.

---

So if I'm understanding that correctly, that means that at the end of February we'll get a score that is based on data Citi received on or around January 23rd. I was already disappointed by the fact that it's a Bankcard score instead of a classic score, but now they're saying every score refresh they provide will be based on data that's a month old? 

Apparently FICO really didn't want to hurt their little revenue stream from myFICO or Citi wasn't willing to pay very much for this "perk" to provide its cardholders.

---

Be reasonable.  It's unlikely that CitiBank is constantly FICO score monitoring every single account daily.  In addition, it would be cost prohibitive and cost too many man hours to constantly update your FICO score on their website.

Right now you have to pay every month for a new score to myFICO it's a service you're paying for and they're in the business of passing through FICO scores. Your credit card company is not. Just be happy that the Consumer Financial Protection Bureau has convinced them to release information.

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Although I admittedly went a little overboard with expressing my disgust, I don't think I'm being unreasonable. My issue is not with the frequency of the score. My issue, based on the message that was sent to the OP, was with the freshness of the score when it is provided. I'd rather have a fresh/current score once every 2 months than have a month old score provided every month.

Discover's FICO is perfect. It's once a month and when they provide the score it's only a few days old. That should be the model all the other banks follow. I would never expect Citi to monitor my credit score daily or even weekly. That would be unreasonable.

Based on everyone's update yesterday it seems like Citi's score will be about 2 weeks old when it's provided. It's not ideal, but it's better than the month old score that was hinted at by the CSR's message.

[Anonymous]

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@gwizdak24 wrote:

I was curious as to why the fico score which should be monthly was last updated Dec 23rd.  Also I wanted to know if I added an authorize user if it would report to their credit report.

I must say, Citibank responds to any of my messages by the next day.

This is the response I recieved. 

Dear Valued Customer,

We update your FICO Score every month on the website. However, the most recent update that is reported to us by Equifax is not available for us to display on the website until the end of the following month. In other words, we estimate that you will see a refreshed score near the end of February.

The FICO® Credit Score is only available to the primary cardmember. We do not have FICO Scores for authorized users.

We do report any authorized users on accounts to the credit bureaus.

We hope this information is helpful.

Thank you for using our website.

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As an AU on a Citi card....this is a lie. It's reported on all 3 of my reports. I wish they'd add the score for the AU tho!