No good deed goes unpunished

[Anonymous]

My cell phone provider has been spelling my last name wrong for two years (one letter wrong.)  Yesterday I told them about their mistake and after fixing it  they hit my Experian file with a credit inquiry.

[guiness56]

Hi and welcome to the forums.

  Maybe they were just checking to make sure it was still you

  At any rate, with an ongoing open account they have PP.  However, I think they shoud have done a soft pull, if any at all.

  Have you asked them why they did a pull at all for you correcting th spelling of your name?

[RobertEG]

Yes, it should have been inquired as a regular review of an existing account, that does not involve the extension of new or additional credit.

This is a legitimate pull, but clearly should have been requested as a soft inquiry.

[Anonymous]

After being shunted around from person to person over a 45 minute call they decided they could not explain it.  But they gave me a USPS address in Maryland in case I want to pursue the complaint further with a letter.  Why bother?  Receipt of the letter might lead to another pull.  I'm hoping that by the end of the year this will just be a bad dream.

[llecs]

You can always send them a non-PP letter if this was a hard inquiry.