Do it, it is worth the time and effort.
here is the email address for the contact there:
Edited
Be honest about your request, tell your story, all of it, why it happened and what you have done since to make sure that you have been on time.
I haven't seen the change yet, it was put through, so I am waiting to see. Just got a judgment deleted that was in my bk7 so that should help scores too... I really need that refi to go through so scores need to jump quick...
Thanks for all of you guys support. Keeping my head up.