Agree with HappyDays. Your insurance company from that time should be entered on the encounter form.
DH had a medical collection show up on his reports for an out-of-state ER visit by a daughter. The facility charge was submitted and paid, I paid the co-pay, and the physician billing service coded or filed it wrong. It was denied, and they never bothered to do anything with it, and a year or so later, they apparently turned it over to collections.
We no longer have that insurance company, plus it was bought out by another company, but I tracked therm down, and the CSR's I spoke with spent 3 weeks thrashing through it. They finally got the check authorized and sent out last week, and it should be getting deposited today. Now to get the collection removed...
I can't say enough good things about United Healthcare! They definitely went the extra mile for us, even though they were never actually our insurors.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007