I have gotten 2 fees removed from household bank. One was an over the limit fee and the other was a late fee. But with that being said, it was not easy. I had to speak with a supervisor, and really plead my case. I paid my payment through the internet, and there was a holiday involved so it ended up being a day late, which also caused me to go over my credit limit, because at the same time got charged my annual fee on top of it all. They did remove both fees. I had my credit card with them for over a year at the time, and had always paid early, and paid more than the minimum payment due, which I kindly reminded the supervisor of. Now, the next issue with them is this; after paying on time for over 1 year, they still did not increase my credit limit, and when I had asked them to, they wanted me to pay, for them to do a credit line increase credit check. I said, absolutely NOT, will I pay for that. I instead contacted the BBB, because whenever I applied for the card, they said you get regular credit line increases after 3 months of on time payments, and frequently thereafter. It took about another 2 months, but got that free credit line increase. They are tough, but if you are relentless, and talk to a supervisor, document times, dates, names, etc, you should be able to get your point across, and get results