Decided to finally give up on this **bleep** bag of a company... But only after:
I guess driver's license, social security card, 2 utility bills, and multiple phone calls can not verify who the hell you are. Hopefully none of you get shafted by PSECU like I have! EX Fico score isn't worth the hassle of sub-standard practices. I guess that's what happens when you have employees working for a CU at minimum wage.
i just got done jumping through hoops for them. i thought it was never going to end. just the other day they sent me an email stating 'welcome to psecu.' guess i'll count my blessings. sorry to hear you went through all that work for nothing.
While I'm sorry to hear you had such a hassle, this is the sort of thing that could have been cleared up in 10 minutes if you went to a branch so I assume you aren't local. Given that you aren't local, my guess is the only reason you were trying to join PSECU was for the EX score.
So ultimately, blame EX for making it so stupidly hard to get a FICO score from them. PSECU may have eff'd up in your case, but they're mostly set up to handle local business and apparently the swell of out-of-state friends-of-PA-parks has been a bit much for them. Sad, but understandable.