I filed an online dispute with EQ on March 7 regarding an HSBC account. Today I received a letter in the mail from HSBC saying the following:
"This letter is in response to your credit bureau dispute. In order to process your dispute, the following information is needed:
The full name on your account
The account number (full or partial)
Your SS#
Your current address
A detailed explanation of your request
A copy of the page(s) from your credit report indicating the account indicated
Upon receipt of this information we will process your request...."
I am almost certain that I have not sent a GW to HSBC (all of my paperwork is at work). But I checked my EQ report just now and see that I submitted a dispute letter dated March 7 and listed the HSBC account. It was being reported twice - once as Orchard and also as HSBC. HSBC's letter I got today is dated 3/11.
Is HSBC trying to cover themselves because they can't locate my account info and are hoping I'll send it to them? Any advice on how to proceed from here? The account has currently been dropped from my CR. I don't want to see it get reinserted.
Thanks!
