Thanks for the thumbs up haulingthescoreup.haulingthescoreup wrote:
I REALLY like the tone of this sample letter, and of Sylviatob's. Project that tone of mild surprise that they have made this mess, and your calm expectation that they will clean it up properly. No drama. It's also possible, depending on what info they have on you, that the g.mail address (or whatever it is) is a complete dead end. But I would have troubled sleep, waiting for them to hunt me down.
Who knows if a human is even involved? This could be HAL, back on Earth and set to a new task.
Yeah I am not liking what I am reading on the net about them pjriverap. Mucho complaints to BBB!
Looks like they don't take any cancellations by email, which means that when you cancelled it must have been over the phone originally.
Might be a bit of a fight with them unfortunately but has to be done. I would say go ahead and call, but the other part of me says write them back and say cancelling with that number after being on hold for hours is what caused them to screw this up in the first place. Don't verify any old CC info to them.
Crossing fingers. 
Message Edited by SmartCookie on 10-30-2007 01:02 PM
Good advice SmartCookie. You're living up to your name.