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ruthie wrote:Ok I just got a score alert around 5:00 and said due to an account change your fico score has increased +19. So I log on and nothing has changed went ahead and purchased a new score and still no change. I called the customer service very nice gave me a credit for a new score and said she would report it and maybe is a glitch. I will be so sad if the glitch is not in my favor that would not be nice. Anybody else ever have this problem?