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TC not letting me update...

tag
Anonymous
Not applicable

TC not letting me update...

Here's the message I get when I try to update.  Is this the first clue that they are going to freeze my account?
 
Credit Bureau(s) Not Responding
We are unable to obtain your credit report information.

Explanation:
"Credit bureau not responding" indicates that a credit bureau's system may be down temporarily. These system outages usually happen at night and last up to 4 hours. If you're experiencing this error during the day, the outage will probably not last for more than an hour.

What to do:
  • Try again. If the problem that brought you to this page was temporary, trying again may resolve the situation and complete your order. If the problem is persistent, you will be returned to this page.

  • Return at a later time to complete your order.
    (Just login to the site and click the "Try again" link above.)

  • Contact the Customer Service Team for assistance.

  • Cancel your order.
Message 1 of 14
13 REPLIES 13
jru577
New Contributor

Re: TC not letting me update...

i just got that too
Message 2 of 14
coachhenson
Regular Contributor

Re: TC not letting me update...

I can't purchase my report from TU on here, either.
 
Message 3 of 14
Anonymous
Not applicable

Re: TC not letting me update...

same here at 9:42 Central


Kevin
Message 4 of 14
Anonymous
Not applicable

Re: TC not letting me update...

can't get in as of 7:45 am this morning either..now I get a new error:



What happened:
Invalid or unknown record.

Explanation:
One example of the cause of this error is when the address entered is not recognized by the credit bureau because it has "unusual" formatting—perhaps the city doesn't match with the state, or the street address doesn't match with the city.

What to do:

* Change the information you entered. You will then be able to re-attempt your request.


* Contact the Customer Service Team for assistance.


* Cancel your order.



and of course they are closed today. Didn't know it was a holiday in India.
Message 5 of 14
Anonymous
Not applicable

Re: TC not letting me update...

Working now on TC. Just updated reports.
Message 6 of 14
Anonymous
Not applicable

Re: TC not letting me update...

I'm getting this message too - almost two weeks. When I call, they are "working on it".

Credit Bureau(s) Not Responding
We are unable to obtain your credit report information.


Explanation:
"Credit bureau not responding" indicates that a credit bureau's system may be down temporarily. These system outages usually happen at night and last up to 4 hours. If you're experiencing this error during the day, the outage will probably not last for more than an hour.

What to do:
  • Try again. If the problem that brought you to this page was temporary, trying again may resolve the situation and complete your order. If the problem is persistent, you will be returned to this page.

  • Return at a later time to complete your order.
    (Just login to the site and click the "Try again" link above.)

  • Contact the Customer Service Team for assistance.
Message 7 of 14
cobra
Established Member

Re: TC not letting me update...

Yes, I revceive the same notice last night (9/02) for the first time. called TC and the rep. told me she thought one of the three CRA's was down. I tried this morning, and it was working fine. 
Message 8 of 14
HannahB
Established Member

Re: TC not letting me update...

How do you update on TC? I just purchased it and am trying to figure out how to update it.
Message 9 of 14
Anonymous
Not applicable

Re: TC not letting me update...

You got blocked like the rest of us.
Message 10 of 14
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