Credit Card Center Advertiser Disclosure†
01-31-2017 08:00 AM - edited 01-31-2017 08:04 AM
So, the other day a very good friend of mine was telling me her credit woes, and how she was unable to get a mortgage due to her score being mid 500s. So, I asked her if she minded if we pulled her credit to see if I could help her, uisng all my skills learned from MYFICO over the past 2+ years here. She had decent overall credit, but had a recent 30 day late from her AMAZON account (Synchrony) and then back in 2015 had a 30, 60 and 90 day late on that same account. I knew the 60 and 90 were killing her score, as was the 30 day late from December. She also had a CHARGE OFF showing from a SEARS account, which is under Citi, but she was only AU on this account.
What I did was guide her over the phone, while on 3 way and all her creditors informed that I was on the line with her authorization, on how to request a good will deletion of the lates on her file. At first the CSRs were not budging, so I was chatting with her via text on exactly how to word what she was looking to have done, and to continually escalate to a manager. It was really an awesome way to accomplish her goals because she was utilizing my knowledge in an area she had none at all (she was clueless as to what a GW was, or even the difference between a 30 day late and 90 day). Finally, the manager at AMAZON said that as a one time courtesy she was deleting the recent 30 day late, but could do nothing about the lates from 2015. Fine. Easy peasy. I then drafted a letter for her to the Synchrony CEO -- detailing her situation (surgery in 2015 for her son, leading to high medical bills and lost income), and we fired this GW off. Less than 2 hours later, she gets a call from Synchorny EO saying they are looking into it and will let her know the outcome...........
Next up was SEARS -- we called them and had them remove her as AU from her husbands account, as the CO was killing her score as well, as it was just done in November '16. They were super easy to deal with, deleted her as AU, and we were done in 5 minutes.
Two days later, on Saturday, she pulled her scores again on CCT -- and HOLY MAGOLI!!!!! Scores on Thursday were: EX 547 TU 555 EQ 524 and scores on Saturday were: EX 702 TU 700 EQ 698. BOOOOOOOOOOM!!! Synchorny had deleted the 30 day late from December and ALL the lates from 2015 ... Citi removed her as AU on the charged off SEARS account as well!!! 3 1/2 hours of phone calls, Good Will emails and persistence in the face of annoying, unhelpful frontline CSRs and these results!! She immediately was approved that day for AMEX Blue Cash at $5,500, and Cap1 Venture at $15,000 !!!!! Prior to this she could not get CREDIT ONE to give her a card! I was so happy for her, and legitimately thought about turning my services into a business of some sort for the under-educated credit consumers out there.
She was over the moon, cried on the phone, and paid me an unsolicited fee for my time and services -- it was overall an amazing day. 3 1/2 hours fo my time enabled a good friend to get her credit fixed literally overnight, and she will now be applying for that mortgage in probably 6 months to a year with what will likely be excellent scores!
Always push on and NEVER take no for an answer, PERIOD!!!!! :-)
01-31-2017 11:21 AM
Great work my friend! Awesome of you spend time and show her (and us newer folks) how its done.
01-31-2017 01:01 PM
I love this! Good for you for helping someone else!
My Fico is just a blank forum, until people sign up and start sharing their knowledge and experiences. That cumulative knowledge lead the users of myfico to gain an expertise in credit. It's pretty amazing when you think about how powerful it is for people to share knowledge.
01-31-2017 01:58 PM
Thanks for sharing. I wish i could do this for more people that i know but i feel that some people with the worst credit are just embarrassed or just really dont care. Anyways glad to hear it all worked out good and the moral of the story is defnitely to keep pushing and not take no for a answer.
01-31-2017 02:05 PM
Joey reading your story gave me goose bumps...For anyone who has been in that situation and to be given help is simply amazing.
You are an amazing person. You changed her life literally ! This forum has been a god send to so many and like you I offer up all I have
learned here to anyone I know who needs credit help.
Best story of 2017 !
01-31-2017 02:10 PM
02-01-2017 05:01 AM
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.