Cap1 stinks with GW but it does happen.
TU did not refuse to investigate, they refused to re-investigate and yes they can do that in circumstances like this. What you can do is MOV them and see how it was done. If you are certain you were not late I would proceed with MOV. If you were late but hoping to just have them removed, I would just keep my fingers crossed on the GW letter.
EQ 787 EX 781 TU 737 11/17/07
*** I am not an attorney. If I was, I might not clip coupons. If you want legal advice, consult an attorney. If you want my personal opinion, feel free to consider my posts***