12-18-2011 11:09 PM
Does anyone have suggestions on how to get through to a live person at Transunion? For whatever reason, they won't let me do anything online - can't access my credit report, can't place a security freeze, can't place disputes, nothing. I always either get a 'temporary error' message or it states that they can't verify my identity. But all the numbers they list on their site just go to automated phone systems with no option to speak to an operator. I'd really love a way to get a hold of someone on their end to find out WHY they're not letting me access my own credit information. I had no problem getting through to Experian when I called them in the past - but Transunion seems to be Skynet, no way to get through to a human on their end.
12-18-2011 11:14 PM
Have you tried hitting 0 when you connect with the automated operator? I've never tried calling TU, but it works oftentimes with other automated systems even when they don't list it as an option.
TU (FICO 08): 753
12-19-2011 06:31 AM
Try this #, I get to a live person every time I've called.
1-800-916-8800 once the automated system answers wait for the system to get to where it says "press 3 to speak to a represenative" then it will say if you have a TU file ID number press 1 now, otherwise press 2 now. So first you want to press 3, then press 2, and you will be taken to a live person.
Hope this helps.
Best of Luck!
12-19-2011 01:21 PM
I did get through to a person with that number, but he was of absolutely no help at all. He really didn't understand anything I was asking for. So I called one of the other TU numbers and spammed 0.. and ended up back talking to the exact same person I guess there's only one 'Kevin' who handles all phone calls for TransUnion. Scary.
What bothers me the most is that these companies more or less make or break our financial standing, and they can't even get proper (non-automated) customer service set up.. wow.
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.