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Transunion live person?

Established Contributor

Transunion live person?

Does anyone have suggestions on how to get through to a live person at Transunion? For whatever reason, they won't let me do anything online - can't access my credit report, can't place a security freeze, can't place disputes, nothing. I always either get a 'temporary error' message or it states that they can't verify my identity. But all the numbers they list on their site just go to automated phone systems with no option to speak to an operator. I'd really love a way to get a hold of someone on their end to find out WHY they're not letting me access my own credit information. I had no problem getting through to Experian when I called them in the past - but Transunion seems to be Skynet, no way to get through to a human on their end.

EQ 679 FICO (02/24/2012)
TU 721 FICO (03/10/2012)
EX 703 FICO (05/05/2012)

Cards: NFCU cashRewards $14k, NFCU Platinum $14k, USAA Amex $7k, Amazon Visa $3k, Chase Freedom $2.5k, Amex Zync NPSL, Discover More $1k, Amazon Store $1.3k, Walmart Store $700
Message 1 of 5
4 REPLIES
Frequent Contributor

Re: Transunion live person?

Have you tried hitting 0 when you connect with the automated operator? I've never tried calling TU, but it works oftentimes with other automated systems even when they don't list it as an option.

Message 2 of 5
Valued Contributor

Re: Transunion live person?

Try this #, I get to a live person every time I've called.

 

1-800-916-8800 once the automated system answers wait for the system to get to where it says "press 3 to speak to a represenative"  then it will say if you have a TU file ID number press 1 now, otherwise press 2 now. So first you want to press 3, then press 2, and you will be taken to a live person.

 

Hope this helps.

 

Best of Luck!


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Current Score: 3-03-12-EQ-802 TU-806 EX-798 (EQ Beacon 9: 804 Lender Pull 3-08-12) All FICO's
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Message 3 of 5
Established Contributor

Re: Transunion live person?

I did get through to a person with that number, but he was of absolutely no help at all. He really didn't understand anything I was asking for. So I called one of the other TU numbers and spammed 0.. and ended up back talking to the exact same person Smiley Surprised I guess there's only one 'Kevin' who handles all phone calls for TransUnion. Scary.

What bothers me the most is that these companies more or less make or break our financial standing, and they can't even get proper (non-automated) customer service set up.. wow.

EQ 679 FICO (02/24/2012)
TU 721 FICO (03/10/2012)
EX 703 FICO (05/05/2012)

Cards: NFCU cashRewards $14k, NFCU Platinum $14k, USAA Amex $7k, Amazon Visa $3k, Chase Freedom $2.5k, Amex Zync NPSL, Discover More $1k, Amazon Store $1.3k, Walmart Store $700
Message 4 of 5
Valued Member

Re: Transunion live person?

File a BBB complaint and get yourself into special handling. Smiley Happy


Starting Score: 629 10/12/2010
Current Score: 656 11/07/10
Goal Score: 700


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