@Anonymous wrote:
Good luck, especially if you get the first rep I spoke too!! She was a ....oh yeah, clean the language clean. You get the idea.
Well, I got through to someone at that number and he basically cut me off in the middle of telling him what I needed and said, "Well, this isn't customer service." I asked him if he can transfer me to customer service and he said I need to call the number and choose the option to speak to an agent. I told him I tried that and wasn't given that option. So he told me to hold on and I thought he was going to transfer me to a person. Nope. He transferred me into the automated system.
Anyway, I chose the option to dispute my personal info and then I just sat there through everything until the VERY end, minutes later, when it finally tells you to press 0 for an agent. So, I did and after holding for a few minutes, finally talked to someone who told me that the problem wasn't on their side, that I had to call myFICO. Argh.... So, I verified that my report looked ok to him and he only had one report for me and then called myFICO. The woman I spoke to was able to help me out in less than 5 minutes. I think the woman yesterday was just untrained. Anyway, I really hope I NEVER have to call Experian again! Thanks for your help!
