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Trouble accessing Equifax

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RaeC
Established Member

Trouble accessing Equifax

I'm trying to dispute something online with Equifax and when I go through the 'security' questions, AND I KNOW none of the questions apply to me -- it tells me that information appears to be incorrect and I can't proceed. The very same with my husband's, which is really beginning to concen me. Or maybe this is a common problem with Equifax? What can I do about those security questions ('It appears you may have a mortgage opened around May 2011...' type questions)? None of them apply!

Message 1 of 4
3 REPLIES 3
Creditwiser
Valued Contributor

Re: Trouble accessing Equifax

Its happened to me before.  You simply have to call them and go thru the mill with questions.   

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Message 2 of 4
EmmaGolden
Frequent Contributor

Re: Trouble accessing Equifax

Same happened to me. I sent them in a copy of my driver's license, social sercurity card  even though they didn't ask proof of new address, since I move 2 months ago, Not one of the questions pretained to me for loans & the telephone #;s I didn't recognize one. Am still waiting on report, sent out info last week.I should have called but it immediately gave me an address & items needed. 

Message 3 of 4
takeshi74
Senior Contributor

Re: Trouble accessing Equifax

It can happen.  There are plenty of other threads on the topic as well and not just with EQ  Call them and sort it out.

Message 4 of 4
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