I asked Kohl's for a CLI, I was told they don't pull hards. TC shows an EX pull. A rep told me she'd request to have the pull removed. I got a letter saying it was only a soft. I thought TC doesn't show softs? Before I call them to argue, I wanted to confirm.
I called this morning and explained the situation...they didn't seem to really understand. the rep told me she would submit a request but that I'd get the same letter because the notes said it was a soft, so I asked for a sup. the sup didn't really understand either but at least wasn't arguing me about it. I offered to fax it and he declined. but he submitted a request to the department that handles it and sent them word for word what I told him to say, so I hope that department understands. If they don't, then I'll try to fax it.
If after checking from Experian, and you confirm it was a hard pull, I would send a copy of the letter that Kohl's sent you stating it was a soft pull to Experian, and demand that they fix it for you.
