I'm already at "special handling" and I'm not feeling very "special". I want the corporate number so I can get into their phone system and get the phone number of the compliance officer (I've got her name I think. Those helpful "dial by name" phone systems are great.
Even after proving to them that the EX fako ( see previous post) should be changing one way or another, like the TU and EQ ones did, they are blowing smoke at me. It hasn't changed for 4 months or so and I've went under 10% util on one account and had 2 derogs removed ( and one added on mistakenly). I know that should have triggered something (anything).
Also, I also just noticed that they charged me $14.95 instead of the $11.21 walmart rate starting just a couple days ago. not cricket.
Kevin