Turned down for credit request, BUT reasons inaccurate or..

[Anonymous]

I recently applied for a small loan.

When I received the letter saying it was a decision based on a experian credit report I was turned down because..

insuffient credit history

presence of collection

NOW, here's my question..

I have one store credit card dated on my account back to April 1998, almost 10 years, no late payments? How can this be?

I do NOT have any collections on my credit report.

When I called the internal department about this, all they gave me was a address to send my concern to. NOT exactly GREAT customer service.

I did write a letter with a copy of the credit report dated from the turn down date.

Is this the best process?

thanks

[Anonymous]

You can send them a reconsideration letter.

Also, if that is your only active TL reporting, it may be insufficient according to their guidelines.

Does it say both of those reasons? Sometimes it will say "one or more of the following reasons".

Make sure you are looking at the report from the CRA, they pulled.