General Credit Topics

[possum]

I cannot get Experian to remove a security freeze on my credit file. I have even FedExed a letter with all the copies of DL, utility bills etc. The bank says they have to check all three bureaus for a home loan. I can find no phone number that anyone will answer in that department. The "over the phone" computer credit freeze system just tells me to mail the request in. The "computer web" system just tells me to mail the same stuff in. Any other department I can call will just hang up on me - I am not their customer!  Anyone have a phone number that these cretons will answer?

[stef37]

Where is the PIN they sent you? If you have it, you can go online and enter it to have it removed immediately.

[possum]

I have the PIN - both their computer system & their phone system refuse to remove the freeze and refer me back to their mailing address.

[stef37]

Try this link and enter your PIN:

https://www.experian.com/consumer/cac/InvalidateSession.do?code=FREEZE

I'll look to see if I can find a phone number

ETA:

If you need personal assistance, locate your Report Number and call us. Information is updated frequently, so you should contact us within 90 days from the date on this report.

Experian
800 493 1058
Monday - Friday, 9 am to 5 pm in your time zone
www.experian.com/disputes
P.O. Box 9556
Allen, TX 75013

Message Edited by stef37 on 12-12-2008 03:06 PM

[possum]

That is the link to "Freeze your account" only.

I'll tried the phone number below, but since I don't have a "Report Number" they refer me back to the computer.

Thanks

[stef37]

To temporarily remove a security freeze for a period of time in order to apply for credit or for any transaction that requires that another party access your personal credit report, log on to www.experian.com/freeze or call 1 888 EXPERIAN (1 888 397 3742), then enter your identification information and PIN. There is no fee for temporarily removing a security freeze. To temporarily remove a security freeze for a specific party, provide your PIN to the party you wish to grant access to your report.

To permanently remove a security freeze, log on to www.experian.com/freeze or call 1 888 EXPERIAN (1 888 397 3742). You also may write to us and provide your identification information and PIN. If you write to us, always include your personal identification information and proof of your address as specified in this letter. The fee for permanently removing a security freeze is $5. There is no fee for victims of identity theft who provide a valid copy of an identity theft report filed with a law enforcement agency. Mail the requested information and payment to the address above

[stef37]

The PP varies by state. Check the laws for your state regarding security freezes.

[possum]

It doesn't work after weeks & several hours on the computer & that phone number. You will still be referd back to their mailing address even after entering all the information.

Thanks