I am shopping for internet - cable - phone provider.
Called Verizon, asked to provide my SSN, refused, asked to provide my name, provided. Asked for quote thanked a rep for info and finished converstaion.
A few hours latter checked my Credit Secure and lo and behold, hard pull on EQ by Verizon. I was mad, I was so mad, to pull hard for asking how much your services cost? WTF.
On the spot disputed inq. with EQ (on-line) as non authorised.
Called Verizon and asked rep why they pull hard for asking their prices. A rep tried to convience me:
1. They can not pull without SSN
2. If they pull, they pull soft.
Obviously, rep had no idea what she was talking about, escalated to supervisor. Supervisor tried to explain me the same, asked him fax # to fax over report, he provided. Faxed over non PP letter, demanding to delete inq within 1 business day, otherwise they are liable for non PP inq.
3 hours latter pulled my CCT - no inq.
2 days latter got e-mail from EQ that inq deleted.
Problems:
1.To file dispute with EQ I had to provide report #. I pulled from myfico.com, but there is no report #, called myfico customer service, was given some useless phone #, supposedly of EQ (but no answeres this phone #) and 10% promcode (there is no problem to find 20% promocode).
Thanks G-d, my JCP constantly denies my requests for cli, so I always have EQ backdoor ticket.
2. CSR's have no idea what they talk about, never rely on CSR's information.
Conclusion:
1. For first time, G-d bless GEMB for denying my requests for CLI. I am going to keep JCP (was about to close all 3 my GEMB accounts)
2. I am not giving my name, while doing phone shopping.
3. Myfico.com could be more knowlegable.
4. Online dispute with EQ was painless.
IN VINO VERITAS.
