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10-12-2017 06:52 AM
Last year, I opened a Credit One account to help rebuild my credit to purchase our house. I didn't have any issues at all with it. This week, I tried to log in to access my account online and my user name and password would not work. I went to reset my password and it required me to put in my full SS#, credit card #, expiration date and 3 digit code from the back of the card. When I accessed my account, someone had made a payment of $386.79. I double checked my bank account to make sure I hadn't clicked the wrong payment amount the last time I made a payment. I had not. So, I called the credit card company this morning. She asked for my social security # and the credit card #. When she went to verify my address and phone number, it didn't match. While I was speaking with her, I tried the new user name and password I had set up yesterday and it wouldn't work again. I created a new one and pulled up my account information. Someone had changed the address, phone number and email address. It is so weird to me how someone was able to make all those changes when the card is with me. Credit One closed out the account this morning. But, what concerns me is that someone was able to make all those changes. I wouldn't think it was malicious since they paid my balance. But, you never know. Other than closing that card, what else should I do? Anyone else ever experience anything like this?
10-12-2017 07:22 AM
Google that address and find out who lives there.
10-12-2017 07:26 AM
10-12-2017 07:28 AM
Sorry that happened to you! It almost happened to a friend of mine, but her bank caught on and called her on another line as they had the person trying yo take over her card on hold.
10-12-2017 07:41 AM
What threw me off was the fact that they paid off the balance of $386. The card only has a $400 limit!
Perhaps they were hoping to keep the util down until they could request a CLI?
10-12-2017 09:22 AM
10-12-2017 09:37 AM
I did trace the phone number and it's registered to someone in Tennessee. The address they changed to is in Toledo, OH...
Not surprising, Toledo Ohio of all places.... What was the street name, Ill tell ya how junky the neighborhood is.. seriously pm me or post it. I would get a kick out of it!
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