Hi all,
As subject says, I have an oddball question regarding who I would contact about possibly looking into the security questions that come up when confirming my identify that I believe are incorrect.
Background on this, I called up Penfed this morning to get my user name for online access. I've had an account with them for close to 10 years but forgot all about it until I read some good things on this forum about them. When I called the first time, I was able to answer the questions no problem that were pulled up to confirm my identify off my name and SSN.
I had to call back though as they had sent out a security code through snail mail and it occurred to me after I got off the phone that they would be sending it to where I lived 10 years ago. When I did call back I had to go back through the verification process to update my account address and I had failed the verification as the people they were asking me if I knew people I did not. Could be my dad's side I am not close at all with though. I brushed that off as just that and we were able to get me verified on info in my account.
I then wanted to pull my annual copies of my credit report to see what they had. I was okay on Experian and Equifax, however I failed on Transunion and the question they asked me I was sure about, it wasnt some distant relative that I may or may not have had.
Question is, is that something I should look into with Transunion? Or who? I've never thought much of it and I don't think it's really related, but there's someone out there that I think shares my name as he keeps giving my gmail address on things(I once got a notification from Mercedes Benz dealer that the car repairs were completed and 'my' car was ready for pickup. Looked legit and was paid in full so wasn't clearly a phishing technique for a credit card number). Worst case scenario is maybe I'm getting mixed up with him.
