What letter should I use?

[bint-bilady]

Hello,

I am trying to e.mail Verizon CEO regarding an old account that  I have paid already (2006), It is showing on my credit reports as "paid". I requested a removal and they simply refused even though it was not my mistake in the first place. I have had a service for as little as 5 days and cancelled it, I have returned the equipments and paid prorated amount as CSR explained and been informed I have a zero balance. I gave them my new address in case something comes up. I never received a bill and I assumed everything was fine until I saw it reported as bad debit ( $39). Now I would like to e.mail their CEO and don't know if there any specific letter to send?? That would be helpful 

[Anonymous]

GW letter.

[Anonymous]

Is it with a CA?  

[bint-bilady]

No it is not with CA.. I have paid Verizon directly and I am trying to send a letter to their CEO

[Anonymous]

Start with the GW then go for the PFD if they refuse.

[Anonymous]

Here are the examples, but you'll need to tailor it to your situation:

http://ficoforums.myfico.com/fico/board/message?board.id=generalcredit&message.id=2661

[bint-bilady]

Thank you so much, this is very helpful.. I will keep you updated