I did the dispute online originally but it just came back as "verified" and remains - but it's got me with a stupid $5k credit line with some CMG company and it shows OPEN, which let me tell you if I have that credit line, we'd have a few more necessities than we do, it is definitely NOT open.
So, I am taking someone else's advice on here and using PEN to write my "reinvestigation form" that I printed out (your supposed to do this if you disagree) and they'll look into it. I thought by using PEN and writing thank you and smiley's all over it might help them just say the heck with it!