Why Credit.com forever shows my report is frozen?

justforting · ‎06-07-2013

Whenever I log on to credit.com, the website shows:

We cannot generate a Credit Report Card for you at this time due to your credit file being frozen or blocked. This occurs when the consumer has placed a file freeze on their credit file or the credit file has been blocked by Experian. Read about a credit freeze or visit the Experian website to learn more.

And of course, I never frozed my reports. Also the credit card companies can pull my reports without any problem. So why credit.com is showing this?

Last App: 09/17/2013 // No App Until: Mortgage (05/14?)

Cards in my wallet: AMEX BCE ($8000) // CITI AA VISA SIG ($5000) // CHASE FREEDOM ($3500) // DISCOVER IT ($1000) // CAP ONE NC ($1000) // WALMART DISCOVER ($1600)
Credit Scores: FICO TU08 (10/13): 739 // Credit Karma (10/13): 677??!! // Credit Sesame (10/13): 730
Next Goal: CSP (after mortgage probably...)

justforting · ‎06-07-2013

Anyone?

Last App: 09/17/2013 // No App Until: Mortgage (05/14?)

Cards in my wallet: AMEX BCE ($8000) // CITI AA VISA SIG ($5000) // CHASE FREEDOM ($3500) // DISCOVER IT ($1000) // CAP ONE NC ($1000) // WALMART DISCOVER ($1600)
Credit Scores: FICO TU08 (10/13): 739 // Credit Karma (10/13): 677??!! // Credit Sesame (10/13): 730
Next Goal: CSP (after mortgage probably...)

Countingpennies · ‎06-09-2013

I really don't know much about freezing reports, but have you called Experian?
Are you able to pull a report through Experian?
If there is no problem with the above, the problem is with Credit.com. Try sending an email under contact us. I do know my info on there is about two months behind, and they had me at 'no score' for two months back in January.

guiness56 · ‎06-09-2013

Even if your CR is frozen it should not stop you from getting your own report. Freezing just stops potential new creditors from getting it.

Credit Scoring 101
Guide to Common Abbreviations
Other Frequently Requested Threads
Closing Credit Cards
Direct Dispute

justforting · ‎06-09-2013

@guiness56 wrote:
Even if your CR is frozen it should not stop you from getting your own report. Freezing just stops potential new creditors from getting it.

Yeah, agreed. And the creditors were able to HP my report. Probably a problem with credit.com

Last App: 09/17/2013 // No App Until: Mortgage (05/14?)

Cards in my wallet: AMEX BCE ($8000) // CITI AA VISA SIG ($5000) // CHASE FREEDOM ($3500) // DISCOVER IT ($1000) // CAP ONE NC ($1000) // WALMART DISCOVER ($1600)
Credit Scores: FICO TU08 (10/13): 739 // Credit Karma (10/13): 677??!! // Credit Sesame (10/13): 730
Next Goal: CSP (after mortgage probably...)

justforting · ‎06-09-2013

@Countingpennies wrote:
I really don't know much about freezing reports, but have you called Experian?
Are you able to pull a report through Experian?
If there is no problem with the above, the problem is with Credit.com. Try sending an email under contact us. I do know my info on there is about two months behind, and they had me at 'no score' for two months back in January.

My credit sesome score was able to update every month, so I guess there should be no problem of getting my report. Probably a problem with credit.com. Thanks for this info!

Last App: 09/17/2013 // No App Until: Mortgage (05/14?)

Cards in my wallet: AMEX BCE ($8000) // CITI AA VISA SIG ($5000) // CHASE FREEDOM ($3500) // DISCOVER IT ($1000) // CAP ONE NC ($1000) // WALMART DISCOVER ($1600)
Credit Scores: FICO TU08 (10/13): 739 // Credit Karma (10/13): 677??!! // Credit Sesame (10/13): 730
Next Goal: CSP (after mortgage probably...)

lg8302ch · ‎06-09-2013

Have you tried to create a new profile with new email address? This brought me back in ... might work for you too.

justforting · ‎06-09-2013

@lg8302ch wrote:
Have you tried to create a new profile with new email address? This brought me back in ... might work for you too.

Yes, I tried two email addresses but both of them showed the frozen message.

Last App: 09/17/2013 // No App Until: Mortgage (05/14?)

Cards in my wallet: AMEX BCE ($8000) // CITI AA VISA SIG ($5000) // CHASE FREEDOM ($3500) // DISCOVER IT ($1000) // CAP ONE NC ($1000) // WALMART DISCOVER ($1600)
Credit Scores: FICO TU08 (10/13): 739 // Credit Karma (10/13): 677??!! // Credit Sesame (10/13): 730
Next Goal: CSP (after mortgage probably...)