Wow, TrueCredit really IS strict

[smoothjk]

I actually called them today and spoke with a customer service rep. I told her how I was temporarily suspended (I have since logged on a few times), and I was worried about getting banned. I told her that many people have complained about lifetime bans for logging in too much, and I thought this was unfair because the product is advertised as unlimited access.

She seemed surprised at this, and agreed that I should be able to log in as many times as I want without any ill effect. She guessed that maybe the temporary suspension is a glitch in the system and that if I had tried to log in again immediately after, I might have been fine.

Anyhow, I don't know how much I trust her words, but I do feel a little bit more at ease about this service. It really does offer a lot of great info, and I hope to use it for a long time without any problems.

[Anonymous]

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smoothjk wrote:
I actually called them today and spoke with a customer service rep. I told her how I was temporarily suspended (I have since logged on a few times), and I was worried about getting banned. I told her that many people have complained about lifetime bans for logging in too much, and I thought this was unfair because the product is advertised as unlimited access.

She seemed surprised at this, and agreed that I should be able to log in as many times as I want without any ill effect. She guessed that maybe the temporary suspension is a glitch in the system and that if I had tried to log in again immediately after, I might have been fine.

Anyhow, I don't know how much I trust her words, but I do feel a little bit more at ease about this service. It really does offer a lot of great info, and I hope to use it for a long time without any problems.

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They haven't been cancelling accounts for several months, AFAIK.  The cancellations weren't a result of logging in too much; they were a result of pulling new reports too often.

[Anonymous]

I wonder if your were suspended for a short time for too many logins. Maybe a wrong password or some kind of fraud protection thinking you were not you and locked your user name and password not your account?

[App_Addict]

I'm in the process of rebuilding and I admit I'm a "frequent Puller"  That is what I pay for and that is what I expect. 

[Anonymous]

for truecredit: how do u pull a new report?

[haulingthescoreup]

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@Anonymous wrote:

for truecredit: how do u pull a new report?

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Click "Your credit" then "credit reports" to pull up your current report.

Look over on the right in the blue column and find "Update report."

Click that, and close the pop-up box. Click the the "I agree" box and type the wacko numbers in the box.

You'll get a screen expressing amazement that you would want a more current report --click "update." (You have to be persistent with TC. )

This will finally bring up your updated report.

After admiring all the green boxes, click "printable report" to get a better view of your dates, etc.

Message Edited by haulingthescoreup on 07-14-2008 05:13 PM

[Anonymous]

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@haulingthescoreup wrote:

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@Anonymous wrote:

for truecredit: how do u pull a new report?

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Click "Your credit" then "credit reports" to pull up your current report.

Look over on the right in the blue column and find "Update report."

Click that, and close the pop-up box. Click the the "I agree" box and type the wacko numbers in the box.

You'll get a screen expressing amazement that you would want a more current report --click "update." (You have to be persistent with TC. )

This will finally bring up your updated report.

After admiring all the green boxes, click "printable report" to get a better view of your dates, etc.

Message Edited by haulingthescoreup on 07-14-2008 05:13 PM

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And don't forget the bouncing balls that come up while your report is refreshing.  If you have a lot of soft pulls on your report, you have to watch them for quite a while sometimes.

Hauling, was it you or Peas who referred to this screen as, "The bouncing balls of doom."? LOL

Message Edited by cheddar on 07-14-2008 11:04 PM

[smoothjk]

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You'll get a screen expressing amazement that you would want a more current report --click "update." (You have to be persistent with TC.

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Haha, that's a funny and accurate description of the process. You can almost hear a sigh of hesitation from the website, or rolling eyes somewhere behind the computer screen.