ez........the moral of the story is NEVER.......NEEEEEEEVER offer to pay a CA without them first agreeing, IN WRITING, to a PFD.
Yes, I would starting GW-ing right now and not give up until they delete this paid account. Eventually, one of your GW letters will find it's way into the hands of a sympathetic CSR. Or.......and this that worked before........goggle the CA and get the email address of the president and/or credit manager and anyone else you can locate - someone up the food chain and plead your case with them.
New York Yankees - 2009 World Series Champions. 27... and counting.....