# 1 you want everything in writting! Cap 1 is almost impossable to work with and they will tell you 1 thing on the phone & nothing after you pay......if it isn't in writting you have no recourse.
YES they can delete it of they want.
Mail a PFD CMRRR use the $550.00 amount............. Make sure to state everything in writting you need an answer in writting!!!
You can state to them......the law states....all reporting must be 100% accurate.....IF reporting. There is no law stating that an account can not be deleted or shown paid as agreed!!
I was told by 3 different people 1 was a superviser who read my contract......transfer int. was for life of loan........I received mail from them ...not life of loan but until Feb.
The people that you talk to want to help BUT then it goes to another office & everything that was said goes out the window!