Try emailing them a PFD. Whats the worst that could happen. Thesse are the email addresses I used, and got some attention with. I actually sent them a GW and recieved a call from someone today (hopefully agreeing with the GW)...
Heres a list of the higher-ups I emailed. jsut take their first and middle initial with their whole last name @ west.com ---
DIRECTOR/C
GARY LEE WEST
11808 MIRACLE HILLS DRIVE
OMAHA , NE 68154
CHIEF OPER
NANCEE RENEE BERGER
11808 MIRACLE HILLS DRIVE
OMAHA , NE 68154
CHIEF FINA
PAUL MICHAEL MENDLIK
11808 MIRACLE HILLS DRIVE
OMAHA , NE 68154
DIRECTOR/C THOMAS BERNARD BARKER
11808 MIRACLE HILLS DRIVE
OMAHA , NE 68154
Oh, also go to their website, and click on "contact us" and send a PFD to the mthat way too. Good luck!