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I have the Equifax Platinum Shield subscription via Navy Federal Credit Union and today I attempted to order my new Equifax 3-Bureau Credit Report and Scores since I had an update available and I received the message "We're sorry. We are unable to deliver your product at this time because of a problem with one or more of your credit files. As an alternative, you are eligible to buy an Equifax Credit Report and Score. Please click here to order this product."
Does anyone know what this could mean??
There's no way for us to know. Call EQ to sort it out.