HSBC Mortgage Services--WANT TO LODGE A COMPLAINT

[ozgirl]

Can anyone in the mortgage field (or with insight) help me figure this out!

I want to lodge a serious complaint about service, questionable loan payment posting and unjustified fees assessed by HSBC mortgage services; however, I am not going to waste anymore time with the customer Dis-Service department. If you go to their website you really find NOTHING--no names etc... I want to write to HSBC North America and whoever is the VP or whatever the title is for the Mortgage Division.

Any suggestions? I am also planning to blanket any consumer watchdog sites with complaints about this company. Their treatment of customers is a disgrace and the lack of knowlege exhibited by their customer service personnel is frightening.

[Anonymous]

http://www.hsbcusa.com/ourcompany/leadership

Gary R. Esposito
Managing Director - Mortgage Services

Most likely email address

Gary.Esposito@us.hsbc.com

[ozgirl]

Thanks for the direction...I will let you know the result. I am also going to include complaint about them leveling late charges for payments that were not late. Seems they have been called on this before!

[ShanetheMortgageMan]

Your Rights and the Responsibilities of the Mortgage Servicer

http://www.hud.gov/offices/hsg/sfh/res/rightsmtgesrvcr.cfm