@Booner72 wrote:
@Anonymous wrote:
@Booner72 wrote:
I know, I was embarrassed by how quick but I'm doing my daily mortgage forum perusal and when I see anything HomePath i go straight to it. I LOVED this program. I also love my house! They were great to deal w/ the whole way through, and if you ever have any problems with them, just call the hotline and complain. I found out our counter-offer LONG before either real estate agent knew what was going on by calling the hotline.
I am green with envy. I am a few days from closing with the Freddie Mac version, HomeSteps. It has been an absolute NGHTMARE, and they have done nothing that they promised other than pay for 3% of my closing costs. There were tons of other promises that never came true. They will be receiving a very long ugly letter right after closing. Next time I will choose Fannie Mae.
Oh No, commonperson! That sucks. There's a coupla homesteps down the road I'm curious about. What did they do? They obviously don't have a hotline right?? You do get the 2 year "warranty" though. That has to be good, right?
There is a hotline listed on their website but it is to be used if you have questions about the homes listed, not for complaints.
What did they do? For the sake of keeping things breif I'll just give you the highlights. When I put in my first offer they were supposed to respond within 3 days. After a week and a half my agent finally was able to get a hold of someone who said they "lost our offer." But unfortunately for us they already started considering 2 cash offers that were submitted AFTER ours. When the investors offers fell through they decided to counter us for 10k more. We accepted. Then they retracted stating that we were not able to use FHA. We stated we were going FHA in our original offer. My lender and my agent both fought with them telling them that the property was FHA eligible. They countered with conventional, we accepted. After that they did nothing that they promise on the HomeSteps website. The following in blue is copied from HomeSteps:
Once HomeSteps acquires a home, it is submitted to the following procedures:
- The home is secured - The doors were left unlocked, someone went inside and stole all the fixtures (lights, ceiling fans, etc.)
- Trash is removed from the interior/exterior - People started breaking in regularly leaving food, clothing, even used condoms.
- The lawn is properly maintained and is followed up by weekly maintenance - No gardener, plants were never trimed or maintained.
- Exterior/interior cleaning is initiated - The trash listed above is still there.
Our Good Neighbor Practices also include:
- Maintaining a staff of Regional Area Managers who conduct random property inspections and provide listing brokers with scorecards on security of the home, exterior/interior cleaning, active utilities and proper signage - The area managers cover several states, it's not possible for them to check every home. The utilities were never turned on resulting in me paying twice for both home inspection and appraisal. Also with no water for the garden the lawn is dead and so are several bushes.
- Conducting regular communication and training with our listing brokers and property maintenance vendors - What maintanence? See above.
- Empowering our listing brokers to immediately address safety concerns - After appraisal the wall heater and water heater were both "red flagged" by the city. They were never repaired.
And as far as the home warranty you mentioned, yes they paid for it. It is offered by HomeProtect, and after checking their reviews it appears to be a worthless scam. I urge you to google it.
Thanks for letting me vent, I feel a tiny bit better.
