Not too long ago Wachovia was purchased by Wells Fargo. I have had a checking acct for about 9 yrs with wachovia. I have had a CC with them for about 3+. They, in my opinion. have excellent customer service. I spoke with them about a re-fi for my Chase mtg and I was informed that Wells Fargo has taken over the mortgage end of their bank.
I'm not sure how Wells Fargo is...or if in actuality, but not "name", they have taken over the mortgage you're speaking of. If it is, in fact, still managed by Wachovia...I can't imagine their CS being any less than what I have received through the years. If it's managed by WF...lets hope they mirror, if not exceed the CS of Wachovia.
Hope this helps! 
@Anonymous wrote:Thanks! I read an article today from a realtor in San Diego that said Wachovia is great to deal with because they keep their "short sale" teams local. So the person reviewing your offer is from that area. They had nothing but good things to say. We'll see how it goes.
I know some banks, like Chase, are difficult to deal with. I just want to know approximately how long it will take. I would like the $8k tax credit, and want to know if I should look elsewhere.
Look elsewhere for the loan? You can, but when was your credit pulled for Wachovia? If you go with another bank, they will want to pull too & two pulls outside of a month or so (can't remember the exact timeframe) will result in a score drop. Ever 10 pulls within the timeframe will be calculated by FICO as 1 inq.
Of course, if your scores are great, this won't be of consequence...if you're hovering in the lower 6's, this could be tricky.