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I'd write them a "Goodwill" letter stating that the only reason the payment was late is that an incorrect routing number was entered, I wouldn't mention anything about "if your system stored the account info" because that could be looked at as complaining. Basically state that you always make your payments on time and obviously made an effort to pay it on time, and once you noticed it was an error you quickly rectified it by providing the correct routing number. Some people think it's best to wait a few months after it happens to, to have additional on time payments made after the late payment (further evidences that you pay your payments on time).
BOBINSKY wrote:Has anyone had this experience, and can recommend how to go about fixing it.We are very prompt on paying our mortgage ever month. We do so online on the mortgage company's site. We have this 5 year mortgage history so far with no lates. Recently, we were notified that an online payment had not been processed because of technical issues; they had the incorrect routing number on the account. We immediately took care of that payment, but not before the mortgage company slapped us with a 30-day late on the account. We pay from the same checking account every month. We argued with them about this, that if they had stored this account information the payment would have been processed correctly. We mentioned that their systems did not have the ability to store the account number, and hence it needs to be entered each and every time with the possibility of error. Coincidentally, 2 months after this situation, their systems have been upgraded and now allow you to store your account number. Maybe we should require a fee for the user-experience enhancement to their systems. We are not certain were exactly the account issue occurred (their end or ours), but this is our first and only 30-day on an otherwise perfect payment record. We'd like to request removal of that 30-day late given the circumstances. Has anyone any experience on the best way to go about doing this or even if we'll get any kind of consideration?