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Mine were paragraphs too.
Exactly what contractor said.
When we had to write one a few months ago, this is what I used as a template -- believe it or not, I found on the web (they're REALLY hard to find). Our LO *LOVED* it and said she was going to use it as a template for her other clients.
I wonder if the actual original creator realizes how well it does?
Anywho, best of luck to you!!
You need to explain:
1. What happened.
2. How you dealt with it.
3. What steps you have taken to insure that it doesn't happen again.