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You send your realtor after them
Then go after them
This is all typically done when you are pricing out the house, have you done your design visit yet
That definitely sounds like an issue for your sales rep. They may or may not give it to you, but you can certainly try to lean on them for it.
Yeah id be like this is what we want, call up your boss and get it approved k
I have to call BS, tell the rep to get on the phone with the person that can ok this. If they wont, escalate it yourself.