Hello everyone,
First let me give you a little back story. In March 2014 I fell behind on my house payments and received a past 30 on my credit report. I know ouch but it could not be avoided. I was able to make the April payment but was still 30 behind so I got another past 30 for April.
At this point I reached out to my mortgage company to see if I could refinance or get a forbearance setup as this was all the result of reduced income.
Before I go deeper into this let me tell you this company is the worst in regards to communication. They NEVER answer the phone and you always get voicemails. On top of that the voicemail boxes are often full and you rarely every get calls back. So once I found some email addresses I started emailing to keep a paper trail
.
On May 5th I sent them everything they requested to evaluate my account for refinance or forbearance.
After everything was submitted I kept getting crickets on what they wanted to do with my account.. After various calls and emails..
May 23rd I received the following:
"Because your loan is an FHA, we have to service it according to the guidelines. The only type of deferment would be like a forbearance of some kind, and the shortest term with that is 3 months. Once the 3 months is up then we normally look to recover the deficiency with a repayment plan or a modification. I’ve established why the modification wouldn’t be beneficial, and for a repayment plan you have to have certain type of surplus to be able to handle the recovery payment amount."
That day I told them via email that I wanted to setup the repayment plan. At this point I have a past 30 for March and April so anything I could do to get this to stop damaging my credit I am all about. I waited a few days to receive the paper work and nothing. I emailed them again asking for an update on the paperwork to start the repayment program. I called and called and emailed and emailed. No one would return my emails or messages. I even informed them I now had two months’ worth of payments but was not sure if I should be sending them in because of the repayment program setup that was pending.
On June 13th I received the following reply.
"We are still evaluating it for the forbearance. We are currently working on it. Because of the surplus you made me aware of we are working to see how a repayment plan would work out. I will let you know when I hear something.
Per our conversation, Since you have the funds ready, just wait until our evaluation is complete. Touch base with me next week and hopefully ill have an answer for ya"
The same day I sent them this:
I was under the impression it was in effect already so I had not made my April payment yet as I was waiting for the forbiddance payment schedule.
That being said can you please give me a call so I can process the April payment with you?
From that point on no one replied to a single email or voice message I left for them. On August 14th I finally received the repayment packet info and sent in the down payment money they requested and signed the documentation and sent it next day air for delivery.
While all this was going on here is the damage they did.
March Past 30
April Past 30
May Past 60
June Past 60
July Past 120
August not reported yet
Considering they told me to not pay my account in June should they be allowed to report me for the past 60 in June and past 120 in July? Or even the past 60 from May since that’s when I started the processes I was directed to use by them?
I have since called and sent emails about fixing the credit issues from this mess and no one is replying to me again. Surprise. Surprise.
What’s the best way to clean all this up? Advise please!!!
Thanks!
