I am one of the members of this thread when it was just 10 pages long and we required people to read the entire thread before asking questions. It has come a long way since then. I had to create a new account but I was successful1 back then.
Anyhow I'm back to share my experience regarding MAP and the NSF. Hopefully it will help somebody as I'm sure my previously shared experience has helped in the past.
The NSF when I started NACA was only 5 years. They told us and put it in writing that we'd have to pay $50 for the first 5 years of the mortgage for NSF. Well after 4 years and 11 months I called up to see what needed to be done to make sure we're in the clear. I was politely told that I must have misunderstood because NSF is 7.5 years and always has been. Now I know I'm no dummy and I paid very close attention to every detail of the NACA process. They told me and many others it was 5 years but according to them I was making it up. OK fine!
After 7 years and 5 months I called again. Only to be told I have 5 more months to pay. Apparently BOA failed to make the NSF payments for 4 months in 2015 so I was still on the hook for that $200 plus $50 for the remaining month. I have been fighting this since March!
What happened is that I got divorced in 2014 and needed to get my ex wife's name off the mortgage. It was a peaceful split with no court orders or division of assets. Just sign here and go. A NACA MAP representative assigned to me, advised me to apply for a loan modification in order to get her name off. This way I could keep my interest rate. That was denied, they told me I had to refinance. That would turn my 2.6 into a 6.2, no thanks!
Next the MAP rep told me to file it again on the grounds of economic hardship since I went from 2 incomes to 1. That too was denied because they determined I could afford the mortgage just fine with my income alone. The next move was to try a loan assumption. That was denied because there was no criteria I fit to qualify. The MAP guy told me that I'd qualify if the mortgage was behind in payments by at least 30 days. So I didn't pay one month, waited 30 days, and applied for assumption again. The process took 3 months and they were about to deny me again. I made the case that loan modification already determined I can afford it on my own so they have no grounds for denial now. That worked and they allowed me to assume the entire mortgage. One side effect of that is I was no longer enrolled in online access to my mortgage. I was locked out of my account, all transactions now have to be done on the phone or at a branch. Annoying!
Anyhow my newly assumed mortgage was now 4 months behind and I spent the money. Dumb move right? Not so fast. The BOA rep who handled my assumption told me they'd offer me a modification package that only required me to pay a few partial payments over the course of 3 months that would mark me current and on the 4th month I resume normal payments. That never happened so I was just plain late. I caught the payments up by just sending in random amounts of money. $600 here, $200 there, another $800, then $1000, and so on until I was all caught up. In December of 2015 I had all my late fees waived.
Fast forward back to 2017. I call BOA to see why they never sent those 4 payments. Well whenever a person is late or makes partial payment, the system doesn't sent the $50 to NACA. OK easy enough, go ahead and send it then. They said it would take 30 days. April comes and NACA hasn't received anything. I call BOA back and they act like they know nothing of what I'm talking about. So I spend 6 hours on the phone talking to 8 different people until somebody with some sense can clearly see the problem. He tells me he will get the check cut to please allow a few days for it to process. I gave it a week. Called back, same deal. Nobody knows nothing. They tried to take $200 out of my account to pay it. The problem is, I brought my mortgage current, INCLUDING NACA fees and my late charges were waived. Where did my $50 a month go for those 4 months? Then June 2017 comes and I've had to make the extra 4 payments. They now owe me instead of NACA.
I have figured a way of explaining my issue that they can look in the system and see clearly what's happened but nobody in any department can get me my money. It's September and I'm still trying to get them to cut my check for $200 or just apply it to my mortgage. They admit I'm owed the money but have no clue where to pull the $200 to give me so they just don't. All they tell me is "we'll cut the check, give us 30 days". Then when I call back they say it was denied. MAP records and BOA records show the payments were missed in 2015 and I was forced to make them up in 2017. I did my part, BOA didnt! In understand the system isn't built to handle partial payments but they still did something with my $50 for those months and I need it back.
If you are late or need to make partial payments, make sure NACA gets their $50 for NSF! Call MAP and check the status of your NSF regularly!
In totality I ended up paying for 8 years of NSF. It takes NACA 30 days to notify BOA that your NSF is paid in full. If another mortgage payment is due before MAP contacts BOA, you have to pay an extra month of NSF. Took NACA another 2.5 months to pay me back the extra $50.
Just like with purchase, you have to be on top of things all the way through!
Best wishes!
Oh and I'm remarried to the woman of my dreams with a baby girl on the way! Still enjoying my 2.6% interest rate!
