turbowrx wrote:
My parents tried to get a GW adjustment for a 30 day late on there mortgage this January. This late, is the only late in their 10 year history with WF, due to a lost check that never arrived to WF during the Christmas holiday. They didn't realize until a late notice came in the mail, at that time the payment was immediately made over the phone. After doing so WF refunded the late charge and we were told to fax a letter to them explaining what happened to get the late off the credit reports.
Well today they get a call from a rude WF agent saying that a GW adjustment is illegal?? Is that true??
No. Creditors are required to report accurate info. If a creditor reported a change to the CRAs without changing their own records first, then it is illegal because it is not reporting accurately. However, a GW is basically a call for help for the creditor to change their own records first, and then report the accurate info found in their system to the CRAs, which is not illegal.
You can search around for more info, but most creditors accept GWs without any problems at all, but some use that excuse to prevent any changes.
I had a Verizon Wireless CO that was like that. It was unpaid and I wrote and called over and over and over again. I clearly remember one friendly phone where I asked for a PFD. The CSR came back with "it's illegal". I politely explained that it is not illegal if you accept the PFD first and make the change in your own records before contacting the CRAs. We went around and around with the legality of it, but, perhaps after being worn out, she then admitted that it wasn't illegal that her supervisors always tell her to say that. Then she used a new excuse, "It wouldn't be fair to the others if we accepted your PFD and not other PFDs." Oh well.
Tell your folks to send it again and again and again. Try also sending to the CEO/Pres of WF. Tell them to also try planetfeedback.com (sent my PFD through them to Verizon and an exec @ VZW accepted it).
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